Security Video Smart Lock FamiLock S3 Max with Palm Vein Recognition

This policy applies to all purchases made through our official website and covers our decorative branches, potted plants, bouquets, and wreaths. If you are not fully satisfied, please review the policy below.

1. Return Window

You may request a return within 30 calendar days from the date of delivery.

2. Condition of Returned Items

Returned items must be unused, undamaged, and in their original packaging. Items that have been assembled, altered, cleaned, or show signs of wear may not be accepted.

3. Proof of Purchase

Please provide your order number or a copy of your order confirmation email when requesting a return.

4. Return Shipping Costs

We will cover return shipping if the return is due to our error, such as shipping the wrong item, missing parts, or a manufacturing defect.

You will be responsible for return shipping if the return is for personal reasons, such as a change of mind, color preference, or ordering the wrong item.

5. Non‑Returnable Items

We cannot accept returns for:

• Items requested after the 30‑day return window
• Items that have been used, cleaned, assembled, or altered
• Items damaged due to customer mishandling, improper storage, or failure to follow care instructions
• Items returned without proof of purchase
• Custom or personalized items, if applicable

6. How to Request a Return

Email our customer service team at service@qimeisc.com with your order number and a brief description of the issue. Our team will respond within 1‑2 business days. If your return is approved, we will provide the return address and detailed packaging instructions.

7. Packaging Guidelines

Please reuse the original packaging and protective materials whenever possible. Make sure the item is securely wrapped to prevent movement during shipping. We recommend using a tracked and insured shipping service, as we cannot be responsible for items lost or damaged during return transit.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, broken, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos or videos showing the item and the packaging.

Once we review the evidence, we will offer one of the following at no additional cost to you:

• A free replacement
• Or a full refund

In most cases, you will not be required to return the damaged item.

If the package is visibly damaged upon arrival, please keep all original packaging and note the damage with the carrier before contacting us.

9. Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 7 business days. You will receive a confirmation email once the refund has been initiated.

10. Refund Method

Refunds will be issued to the original payment method. Depending on your bank or card issuer, additional processing time may be required before the funds appear in your account.

11. Exchanges

We do not offer direct exchanges. To exchange an item, please return the original item following the process above and place a new order for the desired item.

12. Order Cancellation

You may cancel an order within 24 hours of purchase if it has not yet been shipped. Once an order has been dispatched, it cannot be canceled. To request a cancellation, email service@qimeisc.com.

13. Contact Us

For any questions about returns or refunds, please contact:

Email: service@qimeisc.com

Address: 1616 LEXINGTON LN, PLEASANTON, CA 94566, US

Phone: +1 (408)915‑6364